Terms & Return Policy

Terms of Use:

Doodle A Cake is fully owned by Forno Gourmet, a Singapore incorporated business firm.

Your access to this website is subject to these Terms of Use, and any disclaimers or other conditions or statements contained on this website (referred to collectively as "Terms of Use"). By using this website you agree to be subject to these Terms of Use.

Doodle A Cake may at any time, at its sole discretion, amend, vary or modify these Terms of Use.

Please read the following Terms of Use carefully before placing your order with Doodle A Cake. By using the Doodle A Cake service, you agree to be bound by these Terms of Use.

Modifications to the Terms of Use will be effective immediately and any subsequent use by you of the website will constitute an acceptance of those modifications.


Access

The products and services described in this website are only available to delivery within Singapore.

This website has been prepared to provide you with general information only and as an introduction to baking and sugarcraft tools that we stock.

We reserve the right not to provide goods or services, remove or edit content or cancel orders at our sole discretion at any time.


Product Information

Prices of goods and delivery displayed on the Doodle A Cake website are current at the time of display. These prices are subject to variation without notice.

While great care has been taken in the presentation of information on this site, including product descriptions and pricing, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error free. No representation is made and no responsibility accepted for reliance upon the information as being complete, accurate or up to date.

We advise you to make your own enquiries and satisfy yourself in all respects to the products you are considering purchasing.


When am i charged for payment?

We take payment at the time of order, as opposed to the time of dispatch.

All online credit card orders are charged upfront, at the time the order is made via Paypal. We do this to validate the order and to ensure that all stock is pre-purchased. No order is accepted by Doodle A Cake until the order has been checked and approved. If there is a problem, we will telephone you or e-mail you within three (3) working days.

Paying upfront also substantially reduces order processing time, and ensures that as a customer, all you need to do is sit back and wait for your delivery to arrive.

Doodle A Cake is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.

Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed.

Once we have accepted payment for an order, cancellation of the order is at our sole discretion after taking into account the circumstances and reasons for cancellation.
If you need to cancel an order, please contact us immediately by emailing us at sales@doodleacake.com.

Orders that cannot be cancelled will be subject to our Terms of Use relating to Returns and Refunds.

IMPORTANT: Doodle A Cake website credit card purchases will be displayed as DoodleACake or Doodle-Cake-A SG on your credit card statement.


Online Payment at Doodle A Cake

Doodle A Cake accepts online payments via PayPal which in turn processes payments from PayPal accounts and VISA & MASTERCARD credit cards. Paypal is the payment gateway that processes your credit card details. We, Doodle A Cake, do not store ANY credit card details in our database and we do not have forms that require your credit card at any stage through the checkout process.


Offline Payment

If you still feel uncomfortable purchasing online that's fine! You can choose "Bank Transfers" payment option. Upon receipt of full payment - purchase amount and delivery fees, we will ship out the items.

It is worth remembering, however, that paying online is very secure and will be the most convenient way for you to buy from www.doodleacake.com.


Delivery

Please refer to our PAYMENT & DELIVERY INFO Page for delivery information.


Can I add additional items to an existing unshipped order?

Sorry. Unfortunately, additional items cannot be added to an existing shipped order. Should you wish to purchase additional items, you will need to place a new order for those additional items.


What if my order does not arrive?

It is the responsibility of the customer to inform Doodle A Cake if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible.

As a guide only, our couriers attempt to deliver to addresses between 10am and 7pm.
Unfortunately, we are unable to give a guaranteed time of delivery.

You agree that when our courier partner is satisfied that the order has been delivered, delivery of the order has taken place within the terms of the agreement between you and us.

Without limiting the operation of any other Terms of Use, we will not accept liability for any loss or damage arising from a late delivery or for loss or damage arising after delivery has taken place and you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.


Currency

All prices on www.doodleacake.com are listed in Singapore Dollars(SGD).


Quality and Maintenance of Goods

At Doodle A Cake, we pride ourselves on the quality of our products and services. It is important to remember, however, that we recommend, if you are not familiar with the correct temperatures, environment to store these tools / equipment, that you contact us for further information. Once delivery has occurred, product quality and maintenance of the products are your responsibility.


Out of Stock & Substitution

In the unlikely event that we cannot satisfy your order due to stock unavailability, we will contact you (via e-mail or telephone) to offer you an alternative or to determine how you want to proceed with your order.


Refunds and Returns

All products – once sold are non-returnable, non exchangeable and non refundable except for the following conditions:

1. Product is found to be defective
2. Products received are different from what is stated on the invoice. i.e. wrong goods has been delivered.

If the above mentioned problem arises, we will be glad to make an exchange of the same product with you and please contact us directly within 3 days of receiving the order. Only sealed, unopened an unused merchandise in its original packaging will be accepted for exchange.

If you do find you have a legitimate problem with products or goods you purchase from Doodle A Cake, you should stop using the goods immediately and approach us as soon as possible to explain the fault or problem. Please make sure you keep the goods in the condition that you claim has the problem.

You need to approach us regarding any problems with your goods within ‘a reasonable period of time’. What is reasonable depends on the goods, their use and any other relevant information.

As a rule we will require that they be returned to us within 3 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion.

Please note that we will not be in a position to address your problem where you have been careless or unreasonable in your demands.

Note: Doodle A Cake is not required to provide you with a refund if you have simply changed your mind or you find a similar or the same item more cheaply elsewhere.


Cancellation of Orders

Pursuant to the terms above, if you need to cancel your order, at our discretion, money can be refunded less a $15 administrative fee, ONLY IF notice given to Doodle A Cake within 6 hours of the completion of order on our website.

You are to email us at sales@doodleacake.com to request this cancellation.

You will receive an email confirmation once your order cancellation has been processed.

IMPORTANT: ORDERS CANNOT BE CANCELLED ONCE THEY HAVE BEEN DISPATCHED as they are already prepared and are with our courier for delivery – on their way to your address.


Security of information from your browser to our server.

We use Paypal, a secure 3rd party payment processing service which has state of the art technology and security. We are not liable for any loss of information when you visit Doodle A Cake site or Paypal.


Protect yourself online

There are measures you can take to protect your own safety:

  • Do not let anyone else use your name or credit card for online transactions.
  • Only share access to your computer and files with people that you know and trust. Learn about file sharing risks. 
  • Do not store your password or banking details in your email program or on your PC - keep hard copies of private information in a secure place away from the computer.
  • Choose hard-to-crack passwords that feature a combination of numbers, symbols and letters.
  • Do not use the same password for all your online activities.
  • Disconnect from the Internet when not in use. 
  • Use anti-virus software and keep it up to date.
  • Protect your computer from Internet intruders through firewalls. 
  • Back up your computer data.
  • Regularly download updates to your email and browser software that fix security bugs.
  • Only download and use freeware and shareware that is widely used and has a good reputation.


Loss or Damage to Systems

You agree to use and link to Doodle A Cake website at your own risk. We will not be liable for any loss or damage from any cause (including negligence) to your system or website caused by or in connection with the use of or a link to Cakes Around Town'\s website. Any such loss or damage will be your responsibility. We advise you to take your own precautions in relation to protecting your system or website from viruses or malfunction.


Trademarks, Copyrights and Restrictions

All material on this site, including, but not limited to images, illustrations, and information is protected by copyright, and other intellectual property rights which are owned and controlled by Doodle A Cake. Material on this site is solely for your personal, non-commercial use.

Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of Doodle A Cake.


Fraud

Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal prosecution.

Doodle A Cake does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website.

It is an illegal violation to place orders under a false name, with a fraudulently obtained credit card or without the consent of the cardholder. All persons found to have placed a fraudulent order will be prosecuted.


Copyright

Except where necessary for viewing the information on the www.doodleacake.com website on your browser, or as permitted under the Copyright Act 1968 or other applicable laws or these Terms of Use, no information or pictures on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of Doodle A Cake.


Release & Indemnity

You agree to waive any and all claims that you now have or may have in the future against Doodle A Cake which relate to or are incidental to any transaction. You agree to indemnify and hold Doodle A Cake harmless from and against any and all claims, loss or expense that may be incurred by Doodle A Cake which relate to or are incidental to the performance of its duties as described in these Terms of Use including all costs of defending itself against a claim by any other person and/or as a result of you taking any action or refraining from taking any action or instituting or defending any action or legal proceeding.

You further agree to indemnify and hold Doodle A Cake harmless from any claim made by any third party due to or arising out of your use of this website, the violation of these Terms of Use by you, or the infringement by you, or other users of this website using your membership account, of any intellectual property or other right of any person or entity.